Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Poor quaility for a Royal Warrant product
I spent a lot of time and consideration in selecting this product only to be diasspointed. After just over 12 months of use the closing mechanism has malfunctioned causing one of the "spokes" to break. The net result being when opening the umbrella the canopy no longer opens fully and is unsightly making the item to me at least useless. I need to stress that there was no wind or any factor that could cause the mechanism to fail at the time. Also if this had happened after heavy and prolonged use then I could accept that it is simply part of the natural wear and tear.
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