Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Nice design: leather was scratched badly in one of the shoes
Good design and color. Comfortable. Bit slippery on wet surfaces. Therefore careful on wet tiles.
I ordered online and and collected from the local Debenhams store. When I opened the pack in the store there was a clearly visible scratch in one of the shoes. I looked for exchange however, the design was not available in the local store. Hence I took the pair home. Would not have bought a pair of shoes with scratched leather if I were to buy it in store.
Debenhams should make sure that the quality and condition of the products delivered for online orders are vigorously checked before they loose online customer's trust.
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