Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Shoes found to be damaged on delivery so returned,the shoe certainly looked better than the photograph depicted however the sole is very thin and cheap looking,fit was spot on,but on closer inspection the upper leather was badly marked,I returned the shoe to local store and received a refund.I did not buy a replacement pair as I rate the shoe only average and resent the second rate service receiving a sub standard damaged product.I do not rate this product but overall I find Debenhams a good company to deal with on most occasions.
Very pleased with my purchase. Delivered to store earlier than expected and exactly as seen on-line.
These boots are very smart, they are slightly big in your shoe size so it might be worth checking out a size smaller.
They look and feel great though!
Great style at a really good price
Quality looking shoe, appears well made and very happy I bought them
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