Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
design versus quality
I purchased these boots in November and overall they are well designed and comfortble to wear.
After about a month I noticed that one of the boots had a tear to the side of the sole and part of it was missing. I though I may have stepped on something sharp and ignored it..However over the course of the following month the rubber sole just kept tearing away and as a consequence I was left with one boot which had quite a noticebale part of the side of the sole missing. I feel the quality of the sole is very poor and have never experienced this on any of the other shoes that I have bought, and as I have a large selection of shoes, some of my shoes are 5+ years old. The underneath of the sole had also begun to wear away with just a few months of occasional wear. I took the boots back to my local debenhams, and the manager kindly gave me a replacement. I will wear these very very ocasionally now, and get a better branded pair of boots for my every day wear.
Really good looking boot, quality but...
I love these boots, they're really well made and very stylish, but they have one flaw which is very irritating, the compound of the heels is very soft and they continually pick up small stones.which will scratch laminate floors. First time ever had such a problem with shoes, end up having to take them off before I go through the front door, absolute pain.
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