Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Great Looking, Poorly made
I was brought a pair of these boots for Christmas by my girl friend. At the time I was very please with them as they looked great and fitted like a glove, But after about 5 days of wearing them the sole at the front of one of the shoes began to peel off. Clearly this is a problem many people are experiencing, so for your own sake. stay clear of these boots.
Sole splitting from shoe
Great style, would be wonderful value if the shoe didn't have a problem with the sole splitting. It seems like they had an issue with the glue they used, as this has happened to a few other people.
Returned them with ease though.
Overall 'tis a shame.
Had these brought me for Christmas by my wife, loved them so much, I've bought the black ones too. Very comfortable and very pleased.
Stylish boot Terrible quality!!!!
Bought this boot over the internet and when they arrived l was very happy with them, but after just two days the sole of the right boot is badly split to the point where it is very visible and obviously unwearable. I will be returning them to a Debenhams store for a refund. I also see a previous review (posted after l bought mine) with the same problem so its obviously a common problem. Do yourself a favour and steer clear of these boots.
Sole fell off after 6 days wear
I probably had a rogue pair but what happened to mine doesn't say much for the quality checking of the product.
After wearing these boots for 6 days and doing quite a lot of walking the sole of the right boot completely detached from the rest of the boot.
Also I have just noticed the boots have rubbed my legs and left 2 red rings above my ankles.
My experience was frustrating because the boots are comfortable and do look good but I wouldn't recommend anyone to buy them
Good winter boot. Lovely leather.
Bought for my husband for Christmas. Ordered to be delivered in store. Very good free service.
Husband loves them but hasn't worn them yet.
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