Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Impossible to keep clean looking
I've worn mine 3 times and they're ruined. Even spots of rain mark these, drying in and leaving marks that are pretty much impossible to remove. Shame as they're decent looking boots but the quality is extremely poor.
Great if had no marks
Ordered them for my husband. Click and collect but didn't check them in store when I got home they had a mark/scuff on so I returned them, the store had a pair but these were also faulty. I re-ordered another pair and they were even worse with dark brown marks and glue on the top so I gave up! I wouldn't have expected that kind of quality from Debenhams. My husband and I were very disappointed because they did look good and he said they were comfy.
I very often write positive reviews, however this is not one of them. These boots initially looked very stylish and I was happy with the purchase. The issue came when I wore them outside. Now I know this was a risky idea for a pair of shoes, but I went for it anyway. As soon as a drop of water hit the boots, colour ran all down them. When I returned home I believed it would dry back normal, which didn't happen. The boots were worn for around 15 minutes before being returned to store. Staff were helpful and looked slightly embarressed. Terrible product.