Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Great customer service
The heal fell off within 3 hours of wearing the shoes. Returned to Debenhams and brilliant customer service got it all sorted out in no time. There are problems, but it's how you deal with them that makes the difference and you guys are a different class.
Not Recommended waste of money even in sale price
The shoes are not comfortable at all as they are tighter as compared to the standard size.
Not a wide fit
Had to return the shoes as it was tighter at the toes.
Overall good finish .
Comfortable, distinctive shoes
Shoes worn twice for approximately 6 hours each time.
They are comfortable and fit my feet well. No discomfort was experienced during a brisk 20 minute walk across a city centre up and down steep steps and slopes.
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