Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
product returned to store
I purchased the shoes on 15/8/14 and returned them to the store on 20/9/14,
4 weeks and 5 days later.
As stated by another review the heel fell off, I at least wore them longer than 20 minutes and actually wore them 4 times, approximately 16hours.
I asked for them to be replaced for same , but shoes were not available in store and have been ordered on line and I am waiting for delivery.
I now am left wondering if this has been a wise move, as it may be a fault in the shoe manufacturing, and I now keep hearing the sales assistant saying "any further problems, just bring them back"
Tan formal shoes
Purchased for my 15 year old son to wear for a wedding towards the end of the year. Cannot comment on quality/durability as unworn. Needed a size 6 and not much available in tan colour elsewhere. Delivery was quick. Thank you.
Wore them to a wedding which I was best man at. Lasted through the ceremony and then the heel fell off after about 20 minutes into the photos at the reception. Not good for the dancing!!! Not happy