Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Black 'Airsoft' 'Robert' slip on shoes
I have bought many pairs of these shoes I wear them to work so they have to be hard wearing but look good.
The shoes look good and fit well, but are let down badly by the quality. I really haven't worn them a great deal but there seems to be a lot of adhesive used round the heel cushion inside the shoe. This is all coming away with black lumps of glue sticking to my socks and the whole area breaking up. Not what I would have expected after such a short period. Not worth the money.
Best shoe ever
This shoe is good for daily use and also good for functions. Nice shoe I ever this one.
Good Smart Shoes
really comfortable, really good fit, look smart.
got these for my husband looked all over for comfort and style these are like wearing slippers there cushioned inside so he loves them and stylish to not bad price you only get what you pay for and yes I would buy them again
A good purchase
I bought a pair of these shoes 12 months ago and they have served me well, wearing them virtually every day. I was very pleased therefore to be able to buy a further pair to serve me for the next twelve months.
Best shoes ever brought!
I don't usually spend a great deal of money on shoes however I wanted a quality pair for work that would last all the walking I do.
The shoe is excellent quality and comfort amazing! They have built in gel pads on the heel and soft sides to make walking so comfortable. I have found with other shoes they have a flat hard sole meaning itâs very easy to slip over and make a great deal of noise on hard flooring, however these have great thick rubber soles. The size is also perfect for what size I usually am.
Brilliant shoes will be keeping them for a long time!
Nice shoe but very poor quality
I saw these in my local Debenhams while shopping for an outfit to wear for a family wedding. Tried them on and they were really comfy, although I had to try the next size down from my usual foot size as they seemed a little big. Fit nicely but the only pair they had left were those that were out on display. The friendly assistant helped me to order a brand new pair online, using the instore computer system, and they would be delivered to my home in about 4 days.
They arrived 4 days later, which was great, but when I opened the box I discovered that some of the shoe leather was badly scuffed, probably during manufacture. I wasn't impressed so took them back to my local store the next day. They still had the display pair left but had another one in stock. All of them were scuffed or scraped in one way or another and we couldn't even make up a pair that were damage free!
In the end I had to get my money back as I wasn't prepared to accept new shoes that were already marked. If they scrape and scuff that easily they won't last 10 minutes when being worn!
Debenhams staff were helpful and friendly so can't fault the store, but the quality of the shoes for the price they sell for is not good I'm afraid.