Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
When they arrived the top of the heel was split.
Although these look good, they are very poor quality shoes despite the price.
Very Small Size
Ordered size 12 which is my normal size - couldn't even get them on! Order a size bigger than you need!
nice looking shoes if they got it together
ordered size9 on line - they arrived one shoe size 8 but marked 9 other shoe size9 but different shade of brown - maybe this is the red herring. Took them to the shop and choose different make -- happy now
Nothing Like Picture
These are nice for price,but crinkly leather and not very shine-able.Far far too small and after struggling to force on,wife noticed they were size 9 in a 10 box,so, very careless packaging on behalf of Debnodes I suspect.Blessin in descise as I took into my local store for return as didnt like much.The other pair i ordered(Frank Wright-in blue suade lace ups) were great though so pleased with them!
nice shoes toxic polish!
its a very nice pair of shoes for our wedding- only problem, my husband is wearing a white suit - he tried on the shoes with it-and then saw that the polish had rubbed off all over his white trousers and i had to bleach them!
I bought these shoes for my husband. The quality was very good however they were too narrow for him and had to be returned.
The Photo Flattered The Product.
Usually a picture, plus zoom etc, gives a pretty fair idea of the item, not on this occasion. It looked more squat/square toed and a bit edgy, what turned up was longer, and therefore, seemingly more narrow. My wife has told me before (and this time) that long narrow shoes do not suit average or a little below average hight. Also as a female and therefore a noticing person she pointed out that actually the leather was stuck onto something else and not of the best quality