Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
My husband is really happy with these boots and wears them comfortably for long periods.
The skin ripper/the walking germ
I bought these shoes just a few days ago , and I just feel I should warn others of the potential dangers of these shoes. I got the right size and always wear cats in the past without problem.
I put these on for the first time, seem a little stiff but I just think they need to be worn in. I was about half way to work, when I felt a sharp pain in my right foot. At the back around the achilles tendon. it was raining that day so I hobbled the rest of the way. By the time I sat down and took my boot off the boot had ripped away a patch of skin about the size of a 50 pence piece.
I got a plaster from the first aid kit and carried on my day in the office without shoes and got a lift home. Unfortunately, overnight despite applying antiseptic and washing the area, I now have a bacterial infection and am on antibiotics for the next 14 days.
I have checked inside the right boot, no broken glass, rusty nails inside etc etc, so it must be a design issue as they fit completely fine. Just thought I would let others know,it is a pity as it's a nice looking boot.
My husband has only had these boots just less than a year and the seams at the back of both boots have come unstitched. Need to either take them back to Debenhams where he bought them from or find a good boot repairer!
comfortable fit combined with styish look
As I was very pleased with my last pair of 'Caterpillars' I had no qualms at replacing them - after 4 years use - with the same brand . Although not an exact type replacement the new pair fitted requirements # which originally were for 'hill-walking' in Crete # these fit the bill for similar use : strong , lightweight , protective , easy to clean and straightforward to 'do up'.
boots look a bit big on but hubby loves then would recommend to anyone who wants to buy them
Painful to wear, leather is very stiff and bites into your ankle, creases where the toe folds when you walk. Not a great buy tbh
Not what I expected
One boot is slightly a different shade to the other, should of sent them back but did not notice until my daughter started laughing at them , very concious of it now.Wondering if i can take them back now. Rub a bit on the heel, keep saying to myself "it will get better".
Style first class though. So all in all dissappointly a below average purchase
Had to send boots back marks all over the front of them