Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Worn out in less than 4 months
I wore these shoes for less than 4 months (just for work 5 days a week) and the heel of the shoes are worn out and are coming apart. Terrible quality, I am going to take them back to Debenhams, shoes that only last 4 months in my opinion should not be sold. BTW my work shoes usually last 18 months to 2 years so its not because I am heavy on shoe wear. Don't buy them.
Would not reccommend
Bought these shoes at 20% off. Initially both in the store and for first few days felt reasonably comfortable but have since started to become so uncomfortable and painful I can no longer use them.
The stitching at the back of the shoe rubs against the ankles to the point where I can no longer wear them. After just 4 weeks, they are essentially useless to me and only good for the bin. Would not buy shoes from this brand again.
These shoes are great for anyone who needs extra cushioning and comfort.
The shoes arrived on time but was disappointed that they were not in a box.
They came in two plastic bags which I thought was a bad thing as the shoes had no protection while in transit. I bought them for my hubby who suffers with acute arthritis in his ankle and can usually only wear trainers.
This is the second pair of this brand shoes he's had and they are so comfortable for him so please Debenhams keep stocking them.
I am a size 12 and bought a size 12. These are more like 11's and not for wide feet. Go one Size higher if possible
Went by other reviewers, but quite disappointed
First time I went for these pointy shaped shoes. And they looked quite nice in the shop. When I looked at it under better light at home, the colour of each shoe differed. One had a shiny polish; the other was polished, but looked like a different colour.
Also one of the shoes was badly manufactured at the toe end. But the worst thing about the shoes is how uncomfortable they feel. I had exchanged my first purchase for a size larger. But still can't believe how much it hurts. One shoe hurts more than the other, as shoes were not made similar enough.
And now I've worn them outside, Debenhams will not take these back. Feels like I just threw money straight in the bin. Never had a formal shoe this bad in my whole life.
Like the style and insoles are super comfy.
Was a bit wary of buying these as I never usually go for pointy style shoes but these are actually perfect. Great for work, especially since I'm on my feet all day as a teacher, really comfortable.
Bought these shoes for graduation & then work. Very comfortable & stylish, would recommend these.