Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Great looking shoe, poor quality!
The service from Debenhams was great. I ordered the shoes to be collected from the store and my, first time, experience was really positive.
The shoes looked great and fitted great. Unfortunately, after wearing them about five hours the heel came off. This isn't the quality I expect from Loake and as a proud owner of several other pairs it was something I simply did not anticipate.
However, Debenhams offered me a full refund without any fuss. Well done Debenhams, and Loake I really hope this was just a blip!
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