Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Bought in store
Yes, the picture looks darker than the product. But a wonderful invention called polish can make them darker in minutes.
Very comfortable. Can be used as casual or formal with a suit, jeans, or just about any trouser.
Got them with 20% off - even though I was unaware of the discount.
Disappointed - not like the image on the website!
These boots look great on the website and would have been a perfect, almost identical, replacement for my old boots.
Unfortunatley, upon opening the box, the colour is very pale, extremely dull and not shiny as the image on the website shows. They also do not have the grainy leather effect look that the boots appear to have in the image.
However, I am sure that these boots would be great and hopefully would last the ten years that my last pair managed... just not for me, they are on their way back.
Very comfortable from day one; also very versatile as I have been wearing them with jeans as well as more formal trousers. Would buy again.
Light weight, odd style, sharp bits
Had these delivered in a UK 9 and 10 as I'm often somewhere between these sizes. The 9 was too small and had sharp fabric around the heel inside the boot.
Also, the image on the website doesn't reflect the true colour, these are a much lighter colour than the image suggests.
These will both be going back, mainly due to the colour. They are very light-weight so would probably be very comfortable to wear all day.
A stylish boot, at a very affordable price and so comfortable, I have wide feet so it makes a pleasant change to find such a comfortable boot.
Inaccurate description on webpage.
I ordered a pair of these boots because I liked the style, colour and the fact that they were advertised as having leather soles. Guess what !
The boots which have arrived are not the same colour and have rubber or manmade soles.
If you can accept these differences the boots are well designed and well made and should make you feel really good.
Subscribe to our newsletter for the latest offers and promotions.