Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Designer dark brown pointed leather brogues
nice design- however used/old or worn out pair of shoes deliverd
I ordered this Jeff Banks pair of shoes online and collected from the local Debenhams store. However, when I opened the pack in the local store not only I even the shop assistant was surprised to see that the shoes did not look new instead appeared old and worn out with damaged leather. I asked for a replacement with a similar pair from the local store, however, the design was not available in the local store. Hence, unfortunately I had to return the pair wasting my time. It would have been very much nicer if Debenhams check the quality and condition of the products they deliver for online orders.
best fitting and comfortable
Bought these shoes for my son for work. He says they're the best fitting and comfortable shoes he's ever worn. Colleagues at work have been asking"where did you get the shoes from?" So you might get a few more orders.
Dark brown Jeff Banks brogues.
These shoes are great, they are of superior quality and very well made.
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