Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
This hat was bought to wear at my sons wedding. It is absolutely gorgeous and finishes my outfit beautifully
Although this hat is gorgeous and finishes my outfit beautifully, I was disappointed it didn't come with a hat box. I am taking this hat to America to wear to a wedding so a box for carrying it in would have been really beneficial. Also, I would have ordered it on line but the returns policy stated that hats were non returnable. This would have been a problem if the hat didn't match my outfit. Had to make a considerable journey to the store to make sure the hat was suitable. Was informed in the store that hats and fascinators are refundable as long as you don't remove the tags and hygiene protective strip. The staff were also a bit confused about the returning hat/fascinator policy although there is a notice displayed confirming hats are refundable with tags attached. All is well that ends well as I am extremely happy with my purchase. Would recommend buying on line as is MIGHT arrive in a box.
Subscribe to our newsletter for the latest offers and promotions.