Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
I swapped this bag
I bought this for my mother-in-law but had to change it (which was very easy at a Debenhams store) as the handbag's strap is very thin and you cannot alter the length. I was also expecting a black bag to be sent but suspect that was my mistake.
We ordered another bag which was a bit more expensive but much better
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