Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Completely the wrong colour!
When buying online you have no choice but to rely on the fact that the picture provided is a good match to the item. The ties were for a wedding and the colour was very important as it had to match other items, the photograph was completely wrong!! In reality they were a very bright lurid in your face horrible pink. Not very helpful Debenhams!!