Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Really wanted to like it but arms are too tight
This is a really lovely coat - it is a nice colour, the material is good and the design is good. I liked the clip fastenings - made a change from buttons and zips. The only thing I had a problem with is the sizing - whilst my measurements would suggest I am a 12/14 I have a DD cup meaning coats I have to size up on. However, even with the size 16 (which did up but looked huge everywhere else) I found the arms to be really tight at the top, even with only a thin jumper on underneath. You certainly wouldn't want to be wearing a thick jumper under it. I never understand why the arm size of a size 14/16 coat is the same as that of a size 8 (I measured them). Surely common sense dictates that someone who is a bigger size might just have bigger arms?
Sadly it got returned and I'll know not to try Red Herring again - in store all the coats had the same arm problem...
Beautiful coat, but could have EASIER to fasten clips
I bought it just recently and I really really like it, but I'm finding the clips a bit difficult to fasten. Apart from that, super happy with my purchase. It's warm, fits very nice and it can be worn dressed up, or down. Very versatile, but just keep to instructions when it cones to cleaning it.
Subscribe to our newsletter for the latest offers and promotions.