Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
This really is a poor product. The pencil itself is so hard you have to push down really hard to get it on - not ideal on eyes!
During the process of pushing down hard to get it to work, the pencil itself breaks off which then gets wedged in the lid never to be seen again.
Total waste of money and very disappointing from LancÃ´me.
Really disappointed with this item, I have been using a Chanel one and really pleased with it but I wanted a greener colour. Order this one and first time I twisted it open a small piece fell out. Use it loved the colour just what I was after. It's a little thicker in application than the Chanel but not a problem. Popped back in make up bag ( which stays on dressing table) second time exactly the same twisted it to use and lost another piece. :-(
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