Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Girl's pack of two white and blue frilled vests
White 2 pack jersey top? - I don't think so
Two surprises here. Firstly, the description was 'white 2 pack jersey top' which I took to mean a pack of 2 identical white tops. I received one white top plus 1 blue denim top. the second surprise was that the denim top was considerably smaller than the white one. I decided to keep them however, as both were pretty and the white one, being soft jersey could be loosely pouched over the elastic whilst the denim one would be worn straight. There was no product description indicating what the additional top might be but I don't think it was unreasonable to assume they would either be identical white ones, or possibly a different colour one, identically sized. What happened?
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