Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Sole a different colour (beige!)
Purchased these shoes for my daughter to wear to a special occasion. Upon collecting the shoes from the store after buying them online I got home to find the sole is a light beige, not black as pictured. It detracts completely from the desired look. I will be returning them as soon as possible.
Not as described
The shoes in the picture are gorgeous, but unfortunately the ones sent had a horrible tan coloured sole which detracted from the pretty, dainty look of the shoe. My daughter liked them and said they were comfy so we kept them as they went with her navy dress and it's hard to get wee navy shoes, but I must admit I was a bit disappointed.
Wrong sole color
These are perfect shoes. Ordered them again as my little girl had a pair in the past. Ordered two sizes for a choice, the bigger size however came with nude sole! Not nice at all. Sending them back.
Nothing like on the picture. Size 10 came with nude sole! Ugly! Size 9 as on the picture.
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