Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
I bought these for my son last year for school. I bought them a half size too big and they lasted him the whole year! No holes, gaps, tears, just some scratches. My son found them really comfortable. He is size 1 but i got these in 13 as they fit on the large size. I didn't even hesitate to buy these for a second year running.
They do not last, poor quality
I bought these shoes two months before the summer holiday. When school uniform for the new academic year I did not think to look at the bottom of the shoe because the shoe looked in good condition. However, on return to school my 6 year old son told me he had holes in his shoes. When I turned them over I was surprised to see parts of the heel had worn away and the sole was not too far behind. I expect better quality from bluezoo and Debenhams.
to big for stated size
to big for stated size and to poor quality for such price
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