Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Website details very misleading
I ordered 2 packs of this bed linen, believing I was purchasing a double quilt cover and 2 pillow cases in each set.
I had ordered these to be delivered to the store. On collecting these items I was most surprised to find that each pack contained only pillow cases. Quite expensive to say that these contained only pillowcases.
I checked and doubled checked the website on my return home and nowhere did it say that it was pillowcases only.
Very dissapointing and yes I did return these as unwanted.
So glad we chose this one!
We, too, were almost put off by the negative review below but as soon as it arrived our worries disappeared. The fabric is good quality and the material on the underside is really soft. Fits our colour scheme perfectly.
Don't hesitate, it's definitely worth every penny! =)
Good quality and looks fab.
I was almost put off this by the other reviews. However, it was the only cover I could find with the combo of colours I wanted so I decided to take a chance. Yes - it needs ironing after washing but so do most decent fabrics. It looks stunning on the bed and I would recommend this product.
Looks nice but does not launder well
Looks good on the bed but when washed the patterned fabric creases badly and needs to be stretched whilst wet, otherwise it appears to have shrunk compared to the polyester cotton reverse. It is not easy care and needs careful ironing
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