Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Poor finish and cover is twisted
The material is twisted and doesn't lay flat. Also, pillow cases have sold out, and cannot match any others to material type and colour. Absolute waste of money, as cannot use it without pillow cases. All out of stock.
Very poor quality. Avoid it
I bought two bedding sets online - one Medford and one Langdale. Both of the duvet covers were poorly finished. A couple of days after putting one of them on the bed I noticed that the stitching was coming apart. I removed the second cover from its packaging and noticed that it too had stitching that was pulling apart. I paid a lot for each for these covers and I would not expect such a poor quality finish even on a cover costing a fraction of the price.
I ordered the cotton bed linen set by Jasper Conran. I knew to expext a quality product from the designer but was really impressed with the luzurious feel of the bed linen. Real value for money!
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