Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Waste of Money and disappointed
Purchased this a little while ago - looked amazing in the room and had so many nice comments on it but after three washes the pattern has disappeared from most of the duvet cover and both of the two pillows so now looks cheap, nasty and like a plain white duvet set. Had followed the washing instructions to the letter so was completely bemused until I read the other reviews on here and realised it wasnt just me! Its not cheap and so it is just very disappointing. Has put me off buying any more bedding from Debenhams unfortunately!
Looks nice if you don't intend using it!
I bought this set and unfortunately the pattern faded completely after only a couple of washes and I was left with a stained looking duvet set. I would not recommend this product.
Lovely but fades!
I bought this set a few months ago but found that the pattern on the pillow cases and top of the duvet faded after the first wash. The pattern is fading overall since a few more washes. It's a shame as it is a beautiful set :(
Dreadful, really disappointed
I bought this bedlinen at the beginning of the summer and have been saving it as we have had our room redecorated. Have just washed it for the first time, according to the instructions, and lots of the sliver design has disappeared!! I am so diappointed as I loved it, but it is a complete mess now. Will be trying to get my money back!!!
Very very pleased
Excellent washed time and time again, in fact just bought a second one as it looks so stunning on he bed.
Has been washed every other week on an Eco gentle 30 wash, and not lost any print or crystals.
Faded after one wash!!
I'm very disappointed in this product after one wash, following the wash instructions it faded on the top part of the cover and pillow cases. This bedding was expensive and I expected a quality product, especially from Debenhams.
Don't waste your money!
Having read the reviews on this product I can only assume there must have been a bad batch, I have had this set for almost 6 months now washed it time and again at 40degrees and it's as good as the day I bought it, love the look of it on the bed it makes me my bedroom look quite sophisticated I would recommend this set.
This quilt cover looked beautiful when I first put it on the bed. Gradually the pattern faded until it has now completely disappeared from the top part of the cover. This was even before it was washed. I am extremely disappointed and disgusted. I am unsure if i will get my money back as i did not keep the receipt.