Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Ordered 2 sets of coasters and placements. Placemats and 1 set of coasters were dark red and 1 set was bright red. Returned them to the store and even the Manager there was confused about why they all have the same product code/batch number on them. Got them refunded but they are a nice product (pattern not perfect on them all) though and couldn't find any as nice elsewhere so ended up buying them again but did so in the store and not online so knew what I was getting.
"description" : "Set of four embossed place mats",
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"image" : "307002919103_6832890",
"now2_price" : "£16.00"
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