Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
13.5 tog 'Supremely soft' all seasons natural duck down duo duvet (9 + 4.5 tog)
Looking for a comfortable duvet this covers all the boxes. Concerned about price tag as I have never brought one in this price range need not have worried money well spent comfortable snug warm cosy good quality good value stylish good quality material and what is says on the box supremely soft just what you need for a great nights sleep
Great quality and very light & warm
I purchased two of this duvets for both my children. They are fantastic - very light but super warm, you cannot even compare this to the synthetic "feels like down" version. Pricey but worth every penny. No issues with stitching or quality and the delivery from Debenhams was fast.
One of my best purchases!
After spending time browsing on line and looking at other customers reviews as this is quite an expensive item to purchase I decided to order the JC All-seasons duvet. I am extremely pleased with the duvet it is soooo warm and cosy, good quality and generously sized overall one of my best purchases! Some people commented on a smell from the duvet personally I didn't notice this though when I took it out of the box I did air overnight first. One happy customer!
A warm and light Duvet. Although smell & quality control issues.
The first duvet we purchased had to be returned as a pocket had not been stitched so down was coming out of the duvet. Be aware as well of the strong smell of the duck down.
I received this as a present and was really excited about it and even bought new bed linen to go with it. That was until I opened it and used it. It is really quite smelly! I've had feather duvets before and don't remember them being smelly at all. But with this one - my boyfriend couldn't sleep because it was so bad. We had to put the old one back on the bed for now - good job we hadn't thrown it out yet! I'm seriously considering either taking it to be dry-cleaned, or just taking it back to the store. So it has turned out to be a very expensive and thoughtful, but a completely useless gift. Shame :(
I returned this item as the stitiching and finish was of poor quality
The stitching on the item was poor. There was no piping around the edge. The whole item compared with one that a friend had purchased elsewhere for a similar sale price was very low.
Dodgy stitching on the tog 4.5 duvet
This item was purchased in November 2013. After noting what a previous reviewer had alerted to regarding the stitching on the 4.5 tog duvet - I held it up to the light and you can see that what should be stitched in complete square pockets, are in fact unfinished so that I suppose with time and use the down/feathers may shift across into other pockets therefore making it uneven. Other than that the quality looks to be very good. The 9.5 tog duvet was correctly stitched. If Debenhams sorted this issue out it would be a brilliant product.
I haven't decided whether to take it back or just see how it goes as I suspect it will be the same issue with any replacement, and for the price (20% discount + 10% off coupon) it was a pretty good deal compared to many other high street down/feather duvets (this one is 90% down/ 10% feather).
Have a good look at the stitching on the 4.5 tog!
I bought this product at the Leeds White Rose Centre Debenhams in Autumn 2013. The duvet is very warm and the quality of the filling and materials is very good.
Unfortunately after 2 months I noticed that the panel stitching on the 4.5tog duvet has not been finished properly and was coming undone, and the filling can move to different areas of the duvet.
I took my original purchase back and got a replacement with absolutely no quibbling or problems from Debenhams (I have no complaints about Debenhams, the service was very good), but the new duvet has exactly the same fault - the 9 tog is properly stitched and the 4.5 tog isn't. I'm guessing that there's a batch out there with problem stitching.
I got such a good deal (minus 20% Blue Cross Sale, minus 10% internet discount), and the product is so good otherwise, that I'll probably sort it myself, but if you're buying this expensive product I'd advise you to have a good look at the stitching on the 4.5tog before you throw the receipt away.