Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
smell to strong for too long
The sticker on the pillows refers to "a slight odour" of all natural products and advises to "air thoroughly before use". I find the odour very strong and the pillows have now been aired for 12 days with the windows open all day (I've had a number of duck feather/down pillows over the years and have never experienced anything like it). I eventually tried sleeping on one of the pillows, only to wake up with my hair smelling of duck grease. I have since stopped as I find the smell overpowering (when the windows are closed it still fills the whole room). As this product cannot be returned once opened I can only hope that the smell does go away eventually.
It is amazing soft....you will enjoy it
Look good, but chemical smell yet to fade
Excellent value for a pair of square pillows, compared to other retailers. Good support, not over-firm - currently using in children's bedroom for sit-up reading. Only qualification is that the pillows have an odd and not very pleasant smell. I've aired them and the smell has faded a little, but is still too strong to sleep with yet. Hopefully matters will improve.
I bought this pack of 2 square pillows for my new 'European' 65x65cm pillowcases, and they fit very well - nice and plump without being a struggle to stuff into the pillowcases. I use them as a background to my usual 'standard' pillows so I don't sleep directly on them, but they're comfy to prop against when reading in bed. They've retained their shape and haven't shed any feathers or down. Most importantly, they're not noisy!
I bought these pillows to accessorize my new king size bed. It did want some feathered pillows and have to say they are really soft and who knows, I might actually end up sleeping on them in the future as they are very tempting. I would definitely recommend these
Unbelievably value for money!
I bought a pair of these after read the previous review - I found it is absolutely correct! These two chunky pillows are solidly filled with feather and down, very comfortable. The pillow cover is being stitched well so after pressing and rolling at home thousands times, no feather/down been found at the carpet â much better than those ones I previously bought from Argos!
Really recommend them to you!
Best Purchase Ever!
These are the most comfortable pillows ever. We are off to Debenhams today to buy another 2 packs so all the family can have them!
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