Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
A bit expensive but works
I'm generally quite pleased with the mattress topper. The bed in my flat isn't the best, but this has definitely made a difference. I did initially think it was a bit expensive, but it did the job and in the end that's what matters.
Cover far too small - very disappointing
I bought this topper for my son's single bed largely because the last one I bought had no cover to fit it to the mattress and consequently moves about everywhere. But the cover that comes with this topper is far too small to get around his standard single sprung mattress. The dimensions of his mattress are exactly those given on the mattress topper bag, but it simply cannot stretch enough to get over the depth of the mattress. I now feel I've paid too much for a foam topper with no cover at all.
He does find the foam comfortable.
Excellent and not at all hot.
Bought this memory foam mattress topper for my sons single bed. His mattress was still well sprung but you could feel the springs where the padding had gone flat. Now like a brand new mattress and now can"t get him out of it in the mornings! Very pleased with purchase.
Wow! What a brilliant product.
We bought this for a new King Size bed which was on the firm side. Having read the quantity of positive reviews i felt they could not all be wrong - and they were not. It took a little while to get used to it but that is probably the same with any new sleeping experience. We are enjoying a very sound sleep now and not waking up with aches and pains as we had previously done. The memory foam topper is a perfect fit and the washable cover which acts as a mattress protector and has Cool Max printed on it, is of very good quality and designed to help keep you from being overly hot. We have personally not found it too hot so far and we also use our own mattress protector over the one supplied with the mattress. The memory foam has not moved at all either and just feels part of the mattress. Like other reviewers have stated it does not say which way up it should go whether textured side up or totally flat side up. Common sense says textured side up which is how we are using it although we did try it textured side down for a couple of nights to see if there was any difference. We felt the difference was very minimal but agreed that if having severe contact problems with a mattress was an issue, then perhaps smooth side up might be better. I can't see why it could not be used either side (but i'm not an expert on design matters) although the textured side would possibly have a better airflow if used uppermost. It says to roll the memory foam if you are moving it and i can see how pulling it around might damage it. It is approx 4cm thick. The only negative which has been remarked on by some previous reviewers. The smell was terrible once taken out of it's bag. The instructions said to leave in a well ventilated room for a few hours before using. In our case it was 4 days of constant airing before the smell dissipated. We did feel that perhaps we should return the product and ask for another but reasoned the inconvenience of this coupled with perhaps going through the same proceedure was not worth it. I could use this inconvenience to mark down this product, but because the memory foam has exceeded our expectations in such a good way, i have decided not to. But please be aware you may need to air for much longer than the instructions state. Would we reccomend this memory foam mattress? Of course if you want a great nights sleep.
took a while to get use to it
Quite difficult to get the elasticated skirt of the mattress topper on to the mattress (king size) and the first night i could feel all the bumps of the memory foam, however after a few nights i got use to it. It does make the bed warmer.
Very happy with this product bought on other peoples recommendations. Given new life to our mattress. Be aware it does make the bed much warmer. Comes with a removable, washable cover which during the summer may be too hot and you may only need a fitted sheet over the mattress. Otherwise bril. Going to bed is so much more restful now.
THis topper is not as soft as I expected and I was surprised at the patterns in the zones. However, while it feels a great deal harder than I expected and you dont "sink in" like I expected to, our backache has stopped! It does give a great nights sleep. I have not yet experienced the "hot" feeling people say you get with Memory Foam. Also NO smell whatsover, and no moving across the mattress. The cover that comes with it is a brilliant touch.
Couldnt afford a brand new memory foam mattress so purchased this as a replacement short term. Absolutely fabulous. Good quality, comfortable and my goodness what a good sleep my partner and I now have every night!