Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
The best that I have come across in the market.
This protector is waterproof ON BOTH SIDES. Most are only waterproof on one side.
It will generously fit onto pillows which are standard UK size.
Really good quality, with a zip.
What a let down
I have bought waterproof mattress protectors from Debenham's before and have always appreciated the quality. However, Debenham's has recently altered the fibre content of its waterproof mattress protector, replacing the high cotton content (with polyester) skirt with a skirt composed entirely of polyester. I find this completely unacceptable. Why bother with a 100 % cotton top if you are going to skimp on the quality of the skirt? Surely customers who care enough to want a 100 % cotton top will want a skirt composed of a similarly high quality fabric? I considered trying to get over my aversion to polyester by reasoning that it would hardly be visible (some of my sheets come up a bit shallow on their skirt though), but ultimately did not want the horror of handling it and seeing it whilst washing etcetera so returned the item, much to my relief. By the way, the polyester is obviously polyester - slinky and slippery - and horrible.
I resent the fact that Debenham's has reduced the fabric quality of this product whilst retaining the same price. As a loyal customer, I would prefer that the quality was maintained and the price was increased, if necessary. Unfortunately, several other such mattress protectors on the market also have polyester skirts. Eventually, I managed to find one with a pure cotton skirt and purchased that; yes, it was more expensive, but worth it for me.
I feel really let down by Debenham's on this, and their failure on this item has introduced me, inadvertently, to other retailers.
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