Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Disappointed. Quality wise 5%, I expected it to be comfortable and fluffy, instead it collapsed after a few weeks.
Unfortunately, I paid more than the present cost price, which makes it annoying. The quality is very poor compared to how it has been advertised in store. I expected it to be more durable but instead it collapsed after a few use. On hindsight, I should have returned them and look for a better quality.
In fairness, Debenhams probably didn't manufacture these pillows, but they should always try & test out some products like that before placed in their stores, with both their staff's and potential customers.
Very poor quality - dont buy them
bought these in mega-sale - they were not even worth that - I took them back which was a pain as they are bulky. Very poor quality don't waste your money or time.
thought they would be better
ok, they were heavily discounted in the sale but only to what would be a normal sort of value. They are similar to cheaper pillows I have bought in the past - that is fairly non-supportive. I expected them to be considerably firmer/plumper etc but they are just quite weedy really. Sorry not to be more positive, but would not recommend to buy, especially at supposed rrp or half price.
Subscribe to our newsletter for the latest offers and promotions.