Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
This is the most seriously disappointing thing I have ever known Debenhams to sell. No matter how much I tried I cannot tighten the side screws enough to make this frame stand up. It is a sentimental gift so I cannot return it but is completely useless as I cannot display it.
Note to Jasper Conran team - has this been quality checked because I see from the reviews I am not the only one experiencing problems with this? Will you do anything about it?
Smart and stylish for any room.
Bought one of these frames for myself to display my son's wedding photo. It looks smart and will fit any decor. Particularly like the fact that the rear is also glass which allows me to read the lovely thank you message on the back of the photo. I have since bought a further two of these as gifts.
My only adverse comment is that the hinged stand on my own frame wasn't tight enough and it was impossible to tighten the screws so my husband had to superglue them in place.
I was more than impressed with this photo frame which I purchased as a christening gift. It is very stylish and of good quality. Very unusual and looks more expensive than its cost. Definitely recommended.
Sleek, stylish, beautiful frame
This is a stunning frame, it's sleek and will sit beautifully in my front room
Unusual and very stylish but sticky price label was a complete pain to remove!!
I would have marked this frame even higher as it looks fantastic but we had an incredibly difficult job removing the sticky price label on the back panel of glass and that has marred the purchase a little. (Honestly we had to scrape soooooo carefully with a Stanley knife so as not to scratch the glass....ordinary glass cleaner and kitchen roll would not do the job).
Have to admit though - worth a lot of patient scraping as it looks just wonderful and is absolutely perfect for an artwork where we wanted to be able to view the back of the piece as well as the front.
I put these photo frames on our wedding list and I absolutely love them!! My friends and family have bought them after seeing mine. I'd recommend them to anyone! I recommend using double sided tape to make the photo site right
Does not stand!
Looks beautiful but impossible to stand on a smooth surface! Returned.
This is a beautiful item unfortunately I cannot, no matter how tight the little screws at the side go, get it to stand up!
Very disappointed as it was given to me as a gift and is very sentimental.