Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Previously good quality product - now shoddily made
Have bought these frames for years - lovely oak and great for photos. Will not buy again - purchased 8, sent 4 back as wood on 3 frames had detached/split. The other's glass was scratched.
Massively disappointing from Debenhams.
2 Mouldy and broken frames
Ordered two 10x8 frames. Horrified when both arrived with the glass detached from frame and the backs covered in white mould. Shocked that this could happen from a company like Debenhams
Disappointed with frame!
Frame was of poor quality - had excess glue and poor assembly. I returned it.
frame dropped to pieces reordered the same again
Purchased five 6x4" frames - returned all of them
Cheap and nasty
Very poor quality frame - one of the corners was nowhere near square and the finish on the wood was lousy. I had to return it for a refund
Needed a very specific photo frame- size, colour, style and price and this perfectly fitted the bill. The friend who I was buying the present for is a very particular man and most of the frames I had seen before were not appropriate while this one was perfect and he loved it.
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