Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
The picture frame was bought to match some frames bought from Debenhams about 4 years ago. Whilst the shape and colour match was good, the new frame was actually about 5mm deeper than the other ones
I've bought box frames from Debenhams in the past. They have always been of good quality. This year, I needed 4 more, so I went into store to pick some up. The store only had 3 left and 2 of them were faulty - the glass was detached as others have mentioned. I got an additional 10% off for the damage so fair enough. However, when I got them home, I found that the photos slide around because the mounting card is thin and bends away from the picture, and the hard backboard is too small to fit the frames properly, and slides around. I will be returning them, even at 30% off.
Opened the box and the glass fell out of the frame because the glue was applied so poorly. I had to get a glue gun and re-attach it myself because it was a gift and there wasn't time to return it and request a replacement. Frame would have received a higher score if the workmanship hadn't been so pathetic.
classic - great value
I bought a 5x7" frame and it is great - has a wide cream mount border inside the dark wood frame which really sets off my autumnal picture. Looks more expensive than it is - and I got 30% off too so very pleased. There are better quality frames out there but they are twice the price!! Now online to buy a matching one for another pic :)
Dark Wood Frame
I wanted a classic sturdy frame for an artwork print that also provided a mount. This product suited me perfectly and was very affordable.
I ordered 4 dark wood photo frameson the internet. Unfortunately when they arrived the glass on one of the frames was broken and the other 3 frames had faulty glue holding the glass to the frame. This resulted in bits of glue being all over the glass and the glass not sticking to the frame. I was really disappointed as really liked the style of the frames. I now need to find an opportunity to visit a store to return the faulty products. I'm not sure if mine were from a faulty badge or whether there was a design error.
I have bought a few of these photo frames and they are the best I have bought
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