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Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
A Girls Best Friend
"Many years ago I had an instructive experience, I lost all my jewellery and because some of it was irreplaceable I decided not to replace any of it. Since that time I buy costume jewellery only, although I am extremely selective about what I wear. Debenhams are one of the best outlets on the high street for extremely well priced, good quality costume jewellery. Diamonds may be a girls best friend but I love pearls for day to day and even evening wear, they are incredibly versatile for dressing up or down, they can be worn for a wedding or with a pair of jeans. My most recent acquisition of faux pearls took place at Debenhams on line, although I usually buy my faux pearls from Browns of Chester/Debenhams. My purchase this time consisted of some 'Mood' Pearl stud earrings, with which I am absolutely delighted, a Pearl Flat Clasp Necklace by John Richard and a knotted Pearl Necklace, again by John Richards. The quality was good, the clasps on the necklaces being the deciding factor in this purchase as I do not care for the extending claps on some of the faux pearl necklaces, which in my opinion cheapen the look of the jewellery. I would prefer to be offered a wider selection of colours in more necklaces lengths with conventional clasps and stud earrings to match. HMReview"