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Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Poor fit, bad deisgn
I was so excited about this dress online... and so disappointed when I tried it on. The material is beautiful but the design was terrible - the bust area is truly bizarre and while it looks floaty in the photos it's clingy and just awful in person. No option but to return.
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