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Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Zip too weak for fabric used
I bought this dress for a corporate day out, It fitted perfect and I liked the style, however, when putting the dress on that day, the zip got caught in the thickness of the lining and fabric and was stuck just below my shoulder blades. Unfortunately, the zip would not go up or down. The dress was unwearable.
As i had been pleased with the dress, I had not taken a back up and had bought accessories to match, I then had a mad dash an hour before we were due to be there to try and find another dress., very stressful and upsetting.
Debenhams have given me a full refund and apologised, which I am grateful for. It is a lovely dress but I feel that due to the thickness of the lining and fabric, the zip used should have been a bit stronger.
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