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Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Dark brown 'tumbler' zipped back knee-high boots
The awful zip ruins an otherwise gorgeous pair of boots.
I would have absolutely LOVED these boots if it wasn't for the awful zip on the back of them. It was near impossible to zip them up, it is the cheapest zip on an otherwise gorgeous pair of boots. They fitted nicely and looked lovely but I couldn't do the zip up, my partner tried and he had difficulty as well. Such a shame I had to return them.
Picture is misleading
Unfortunately the pictures do not show the zip at the back, if they had I never would have bought them. It is a rather large ugly gold zip with red sides. The zip was also very stiff and hard to do up. Once on, the boots were quite baggy, definitely not what I was expecting which is why I am returning them.
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