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Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Quality very disappointing.
I loved the style, colour and comfort of these shoes however, as mentioned in previous reviews, the elastic on both straps frayed and broke, the heels wore down really quickly and the cork squashed down and creased.
These sandals are very comfortable but have design faults
These sandals are really comfortable and look good however they are design faults. I am now on my replacement pair of sandals having returned the first pair to store on account of the elastic section of the buckle shearing off on my first pair. Having worn the replacement pair on and off for only 2 weeks I am now noticing similar fraying to the straps of both shoes and am awaiting this pair bursting in a similar manner. The sole is also wearing thin very quickly. All of this is a great pity since these sandals are both comfortable and stylish. Improvements need to be made to design.
I think the heel is faulty but I love them
I brought a pair of these shoes in March wore them 3 times on holiday the cork on the heel creased and also it looked like I had walked miles in them,I took them back as I really love them,they was exchanged with no problems.I have worn the second pair twice already the same has happened I'm going on hols next week I hope they can be exchanged when I return as know they will get worse.
This product ticked all the boxes ideal holiday sandals.
After searching for holiday sandals found the perfect pair.
After one week and only worn on 4 occasions the sole is nearly on
the cork, the cork has compressed causing a crease. I am really disappointed
as I love shoes, and never wear out my shoes, I am not a heavy person
a petite size 10 so it is not a weight issue. I am taking them back and hope
I have a faulty pair as I want to replace them, they are so comfortable.
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