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Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Black 'peggy' suede over the knee flat boots
I received these boots for Christmas from my partner. The first pair he sent back due to faulty stitching, poor material, and the two boots seemed different calf widths. I received my second pair which were better but still had faults in the material/stitching and the zip was damaged. For the price I would expect much better quality! I'm learning to live with the faults of these boots as I've been looking for knee high boots which fit slim legs for years and these are the only pair I've found. With that being said, if I thought I could return them and get a better quality pair I would. But after 2 pair of faulty boots I'm not taking my chances of getting a worse pair. Very rubbish indeed!
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