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Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
I take a 4.5 shoe size, so ordered a 5. When slippers arrived I found several problems with them. The cushioning on the heel was lovely but as the slippers come up small the pad doesn't actually sit squarely under your heel, so you feel your foot is slipping off the back of the slipper. The heel cushioning itself is amazing and if there was similar cushioning for the ball of the foot it would be great, however there is no cushioning, therefore the ball of your foot sits on normal 'solid' sole. I don't have a high instep but the top of the slipper is very tight on my foot. I can't wear even the thinnest socks with these slippers as there is simply no room. On the plus side they look great!
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