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Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Shoe fitted perfectly
These shoes are absolutely beautiful, however, the one small moan that I have is that the colour is more ivory than white. But as I got them at sale price I could not fault them.
Ordered these for my holiday next week
Really pleased when these arrived until I saw the terrible state of them. The shoes looked dirty in patches, heel had an obvious lump under the leather, part of leather was coming unglued. When I tried them on they were really comfortable but the leather on the left one curled outward along the outer side of my foot.
Decided I would risk it and order another pair in the hope they would be OK---none in stock.
I expected better than this for the money.