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Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
I wish I had taken heed of the other reviews! The heels go to mush.
Don't buy these unless you aren't planning to walk anywhere in them.
Debenhams very unhelpful when I tried to raise a complaint, and Joe Brown denied all knowledge of there being a quality problem.
Design fault with heel
These boots look really good but I've had the same problem as other reviewers in that the heel some becomes weirdly spongey and starts to collapses in on itself. Although I've had them a few months they've had very little wear so its very annoying that even though they still look good I can no longer wear them as the heel collapses into one side when you wear them and puts my foot into a v uncomfortable position. Very poor value. Contacting debenhams and hoping for a refund.....
Unfortunately the heel was far too soft and I hope to get a refund or exchange
Although these boots are very fashionable and initially very comfortable, after a week of wearing them the heels were starting to wear and lean to one side. It led to me hurting my legs by wearing them. I am very disappointed as they were the colour and style I really wanted
Fasihionable and comfortable
I ordered these boots in brown and I am very pleased with the colour, fit and they are really comfortable whilst being very fashionable. It can be hard to get a good pair of boots at a reasonable price and these fit the bill completely. Very pleased with purchase.
Great boots if a soft heel is ok for you?
Ordered these, being a size 18 can sometimes struggle to find long boots to fit my calf, They zipped up without having to squeeze. Looked great and felt very comfortable with soft fleece like lining. Unfortunately the heel was so soft it squashed as I walked so i had to (begrudgingly) return them. I miss them and wish the heel was just solid. Disappointed!