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Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Lovely looking boots and very comfortable however the sole is so rubbery that it quickly starts to wear down. I've worn these boots a few times a week for 2 months and then had to stop as holes had appeared on the arch of both soles. My local cobbler has informed me that the metal support behind the sole has pushed through the sole under the pressure of being worn. He suggests that this is a manufacturing fault. I will be taking this up with my local Debenhams store and expect a full refund. I will never buy a Joe Browns product again and am disappointed that Debenhams is stocking such a poor quality item.
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