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Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Lovely Comfy Boots
Have been looking for something comfy but stylish for a while and was thrilled with these. The heel height is just right, I'm not a fan of flats but get achy feet if I spend hours in really high heels, so these really fit the bill. I've only worn them a few times as yet so can't comment on their long term quality but so far I'm very impressed.
Heel broke off on the first day of wear
These are gorgeous boots and an excellent fit. However, in the first day of wearing them, the heel broke off when I was sitting down. Absolutely disgraceful.
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