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Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Bought this to wear for my 40th birthday had the length taken up as I'm only 5ft, thought I would wash the dress as per instruction on the care label which states
Hand wash which is what I did and the colour had run so the cream area of the dress was now a light shade of pink, I bought 2 Dr Beckmanns colour removal and it still did not take the colour out ( still light pink) i checked Debenhams website for how to care for this dress which states do not dry clean! I even took the dress to dry cleaners to see if they could do anything to get the colour out they couldn't. I don't know if anyone else has come across this problem with colour running it has put me off buying a dress like this with a 2 tone colour, I have emailed Quiz themselves am waiting to hear back. So have now had to look for another dress to wear!!!
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