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Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
The curtains look nice but the colour in the picture does not reflect the true colour.
I like the curtains but the colour in the website picture is no where near the colour of the actual curtains. The design is chocolate brown chenille but the main colour is more like a brown grey. I was expecting a creamy colour curtain with brown chenille design. It would seem that the design has maybe changed and they haven't updated the website picture.
However I have kept the curtains as they do match my colour scheme but I shall not order from a website again without actually seeing them first.
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