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Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
I haven't rated these boots highly because I returned them after trying them on. The fit was good and fresh out of the box they looked good, the colour is lovely and they feel really soft and comfortable, but as soon as you touched them, the leather marked with lighter scratches and scuffs which even on one wear around the house and a change of laces meant they were starting to look scruffy and for the price, I didn't feel content with that. They come with ribbon and normal purple laces which I wasn't expecting and was a bonus and I must admit, I did love the style but they were not practical enough for me. I would add that I had hoped to be able to wear them folded down to show off the lovely lining but when you do, the sides and the tongue flap about far too much and catch between your ankles. Disappointing.
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