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Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Wrong information in the dress description
I have ordered this dress and it arrived today.
It looks nice but there is one big minus: it happens to have lining and the lining is polyester while it says in the dress description that it is 100 % viscose.
I am at a loss and have no idea what to do with the dress because it looks nice but I did order it purely because it's viscose (it did say so in the product description).
It looks great but I wish this dress description didn't give the wrong information. I try to avoid wearing polyester if I can help it. This one - because of the lining - feels very polyester and smells accordingly.
The dress is extremely long. I am 170 cm and the dress is still very long. If I decide to keep it I will have to alter it.
The colours and the style are exactly as they are in the photo. I have ordered size 12 and it fits well but I am in between sizes, between 10 and 12. Also for those who are over D cup size - size 12 is going to be too small.
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